The US Department of Transportation (DOT) fined JetBlue Airways ($30,000.) and Hawaiian Airlines ($50,000.) for failing to properly disclose their on-time arrival performance data on specific flights when the information was requested by DOT staffers posing as consumers during telephone reservation inquiries. Under DOT regulations, airlines must disclose their on-time arrival performance data to any consumer who requests the information during the course of a reservation.
The DOT Enforcement Office added that in two of its calls, the airlines' reservation agents put the DOT staffers on hold and failed to return to provide the information. In their defense, JetBlue Airways and Hawaiian Airlines stated that their noncompliance was unintentional.